Refund policy

Free trial

Every plan starts with a 14-day free trial. We do not ask for a card. If you do nothing when the trial ends, nothing is charged and your account simply stops scanning.

30-day refund

If you subscribe and change your mind within 30 days of your first payment, email support@gridwhy.com from your account address and we refund the full amount. No form, no reason required. This applies to monthly and yearly plans alike.

After 30 days

You can cancel at any time and keep access until the end of the period you paid for. We do not refund the unused part of a period after the first 30 days, except where the service was unavailable for a sustained time through our fault; in that case, write to us and we will make it right.

How refunds are paid

Payments are processed by Paddle, our merchant of record, so the refund is issued by Paddle to the original payment method. It usually shows up within 5 to 10 business days depending on your bank.

Abuse

We may decline a refund if an account is used in a way that breaks our terms, for example repeated subscribe-refund cycles.